These terms of sale apply when you purchase products or services through Ærend from Ai Logistics AS.
Merchant: Ai Logistics AS (org no: 936971857).
Address: Birkelundsbakken 19, 5231 Paradis, Norway.
Telephone: +47 45135576.
Email: ailogisticsas@gmail.com.
Customer: The person placing an order through Ærend.
Ærend provides ordering and delivery services for products and services shown in the app or website. Product descriptions, availability, delivery options, fees, taxes and prices are shown before checkout. The total order amount is displayed before you confirm payment.
Payment is made through the available payment methods shown at checkout, including card, Klarna, Vipps MobilePay or other supported payment options when enabled. Payment is charged when the order is placed or as otherwise shown in the checkout flow.
Delivery options, delivery address, estimated delivery time and any delivery fee are shown before you confirm the order. Delivery estimates may change due to product preparation time, traffic, weather, store availability or other operational conditions.
AI Logistics operates the platform through which customers place orders from participating stores and restaurants. AI Logistics is responsible for coordinating order processing, delivery services, customer support, refunds, and resolution of issues related to damaged, incorrect, lost, or undelivered items.
Customers experiencing any issue with an order should contact AI Logistics support. AI Logistics will investigate and facilitate refunds, replacements, or other appropriate resolutions in accordance with our policies.
When self pick-up is available and selected, the pickup location and estimated preparation time are shown before checkout. The customer is responsible for collecting the order from the selected location.
Where a statutory right of withdrawal applies, you may withdraw from the purchase within the applicable legal period. Some goods and services may be exempt, including perishable goods, food, sealed goods that cannot be returned for health or hygiene reasons once opened, and services that have already been fully performed with your consent.
Returns and refunds are handled according to applicable law and the nature of the product or service purchased. If an order is incorrect, damaged, missing items or cannot be delivered, contact support as soon as possible with your order details.
Complaints can be sent to ailogisticsas@gmail.com. Please include your order number, contact details and a description of the issue so we can review and respond.
If a dispute cannot be resolved directly with support, the customer may use the complaint and dispute resolution options available under applicable Norwegian and EU consumer law.
If Ærend offers subscriptions, memberships, courses, tickets or rentals, the applicable binding period, cancellation, rebooking, change and termination conditions will be shown before purchase. If no cancellation or change option is shown, the purchase may be binding to the extent allowed by law.